These Terms and Conditions (“T&C”) constitute an agreement made between you (hereinafter referred to as “you” or “your”) and Euchanges UAB, incorporated and registered in Lithuania with registration number 306681583, and whose registered address is at Mesiniu str. 5, Vilnius 01133, Vilnius, the Republic of Lithuania (“we” “us” or “our”) (collectively referred to as “Parties”).
These T&Cs, together with all Schedules, Appendixes, policies and additional terms which are expressly incorporated into these T&Cs by reference, including (but not limited to) the Privacy Policy, Cookie Policy, Complaint Handling Policy, Risk Disclosure Statement, and such other terms and conditions referenced in these T&Cs or published on our website, mobile applications, APIs, or developer tools (the “Site”) from time to time (collectively hereinafter referred to as the “Agreement”), form a legally binding agreement between you and Company that governs your use of our Services (as defined below in clause 5) and associated Site, software, products, tools, materials and content unless explicitly stated otherwise in writing. You have to agree to additional terms and conditions to use certain Additional Services (as defined below).
By registering an account with us and/or by accessing and using our Services (as such are described under clause 5 of the T&Cs), you agree that you have read, understood, and accept all terms and conditions contained in the Agreement and agree to be bound by them. If you do not agree with any provisions of the Agreement, you must not register an account with us nor otherwise access and use our Services. Accepting the Agreement does not automatically entitle you to register an account with us, or to access or use our Services.
We reserve the right to amend the Agreement at any time and at our sole discretion. Such amendments will be effective immediately upon being published on the Site. Please check the Site regularly for any such updates. You agree that your continued use or access of the Site, the account and/or the Services shall constitute acceptance of such amendments. If you do not accept such amendments to the Agreement, you must stop using or accessing the Site, the account and/or the Services.
We do not warrant the security of any information transmitted by you or to you through the Site or that there would be no delay, interruption or interception in data transmission. You accept the risk that any information transmitted or received through the Site may be accessed by unauthorized third parties, and that transactions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet. Regardless of any security measures taken by us, we shall assume no responsibility whatsoever for any loss or expense resulting from such delays, interruptions and/or interceptions.
Any materials, information, view, opinion, projection or estimate presented via the Site is made available by us for informational purposes only, and is subject to change without notice. You must make your own assessment of the relevance, timeliness, accuracy, adequacy, commercial value, completeness and reliability of the materials, information, view, opinion, projection or estimate provided in the Site.
You should be aware that when using our Services and the Site you are exposed to certain risks. Services offered by us include mainly services and products related to Digital Assets (as defined below in clause 4). Such Services carry a high degree of risk and may not be suitable for every person. Therefore, you should also be aware that buying, selling, trading and/or holding coins, tokens, crypto, Digital Asset or other forms of Digital Assets of the like involves significant risks and the Losses can be substantial.
Please refer to the Risk Disclosure Statement (attached as Schedule 1) for a non-exhaustive summary of risks associated with buying, selling and/or trading Digital Assets through the use of our Services. You should carefully consider and assess whether the use of our Services as well as buying, selling and/or trading Digital Assets through the use of our Services is suitable for you and make prudent decisions based on your own financial circumstances and tolerance to risks.
By accepting the Agreement, and using our Services to buy, sell or otherwise trade Digital Assets, you expressly acknowledge, accept and assume the risks related to the use of our Services, including (but not limited to) the risks described in the Risk Disclosure Statement, which is expressly incorporated into these T&Cs and forms part of the Agreement between you and Company.
Capitalized words used in these T&Cs are defined, and shall have the meaning given to them in this clause 4.
Interpretation
The headings in these T&Cs are inserted for convenience only and shall not affect their construction or interpretation. Documents incorporated by reference into these T&Cs form part of your Agreement with Company and shall have effect as if set out in full in the body of these T&Cs. Unless otherwise stated, references to clauses are to the clauses of these T&Cs.
A reference in these T&Cs to a particular law is a reference to it as it is in force for the time being taking into account any amendment, extension or re-enactment and includes any subordinate legislation for the time being in force made under it.
Unless the context otherwise requires, words in the singular shall include the plural and words in the plural shall include the singular. Words referring to a particular gender shall include the other gender.
These T&Cs shall be binding on, and ensure to the benefit of, each of the parties and their respective personal representatives, successors and permitted assigns, and references to any Party shall include that Party’s personal representatives, successors and permitted assigns.
Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
A “person” includes a natural person, corporate or unincorporated body.
A reference to “writing” or “written” includes email.
Euchanges UAB (or “we”, “us”, “our”) is a registered virtual currency exchange operator and virtual currency wallet operator in Lithuania. We aim to revolutionize digital financial services in the EEA by providing a secure, user-friendly platform that bridges the gap between traditional finance and cryptocurrency. Our mission is to empower high-net-worth individuals (HNWIs) with innovative tools to buy, sell, send, receive, and invest in digital assets with unparalleled convenience and transparency (“Services”). We give top priority to your experience, and we are committed to paying due regard to the interests and needs of each and all of you, including fair, clear and not misleading communication.
Available Services
The Services made available through the Platform may include, but are not limited to:
The availability and scope of the above services may vary depending on jurisdiction, regulatory limitations, and the Customer’s profile. Full details of active services will be disclosed within the app and/or web portal prior to provision.
Core Services hereinafter referred to as the “Services”.
Access to Additional Payment Rails
Where applicable, Customers may gain access to additional payment networks or rails, including but not limited to SEPA, SWIFT, or other licensed payment service providers. Access to such networks may be facilitated via third-party partners and will be disclosed to Customers where relevant.
Authorization, Reversal and Cancellation by You
You acknowledge and agree that all instructions received from your Account will be treated as have been provided or authorized by you and you are fully and solely responsible for any Losses arising from or in connection with such instructions.
You authorise us to initiate the purchase at the quoted purchase price or initiate the sale at the quoted sale price by proceeding the orders to the next step on the Site. You also authorise us and/or our partnered payment institutions to debit any and all of your purchase price and associated fees disclosed to you, and to receive any and all of your sale price and associated fees disclosed to you.
You cannot cancel, reverse, or change any purchases or sales once you have submitted the orders for the execution on the Site to continue the purchase, or the sale. You are responsible for ensuring that there are sufficient funds and/or credit limits to make the payment, otherwise the purchase or sale may not be fully fulfilled and may be partially completed or even cancelled. Further, you acknowledge that any payments made in connection with the Services may not be cancelled, recalled or refunded and you will not make any fraudulent, dishonest, malicious and/or illegitimate refund or chargeback claims against us.
Company is not responsible for any delay or failure in the handling of operations arising as a consequence of any problems in the telecommunications, computer and other systems, block or closure of the accounts, freezing or holding of funds, denial of Services, in part or in whole. Respectively, we do not warrant that use of the Services and access to the Site will be uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected. No warranty is given that the Site will meet the requirements of any persons or are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros.
The Services stipulated in this T&Cs are only available to individual users. Company does not provide any financial or investment advice for you either. No information on the Sites shall be construed as an offer, solicitation, recommendation, financial or investment advice for you to effect any transactions or to conclude any legal act of any kind whatsoever.
Please note that Company is registered in accordance with the applicable laws of the Republic of Lithuania as virtual currency exchange operator and virtual currency wallet service operator. For the avoidance of doubt, please note that Company is not a licensed financial services provider and the Services provided by it are not regulated by the Bank of Lithuania.
By registering a Account and/or accessing and using our Services, you represent and warrant that:
You may use our Services only to the extent that all Applicable Laws permit. We have no obligation or capability to, and therefore do not, verify whether the use of our Services is permitted under the laws and regulations of any jurisdiction to which you may be subject, and we shall not bear any responsibility for your use of our Services in violation of any such laws and regulations.
If you no longer meet our eligibility criteria at any time after you register an account with Company, you must inform us immediately and we may suspend or close your account. For the avoidance of doubt, you cannot use the Site and the Services, if you fail to meet any customer due diligence standards, requests or requirements of us and/or are deemed high risk by us according to criteria established at the sole our discretion.
We may change our eligibility criteria at any time, including by introducing additional requirements. If we do so, we will update these T&Cs.
We reserve the right to refuse registration or the commencement of a relationship with you under these T&Cs without reason. You acknowledge and agree that it is at our sole discretion whether to provide you with any or all of the Services.
You will need to register for an account (“Account”) to access our Services for the purposes of buying, selling and/or trading Digital Assets.
You may register an Account to access and use our Services as an individual under the laws of a jurisdiction that is not prohibited by us. Prior to registration of any Account or establishment of the business relationship with Company, you shall be required to go through our identity verification and customer due diligence process, as required to comply with Applicable Laws in relation to anti-money laundering, counter-terrorism financing, combating proliferation financing, and Sanctions. Your use of our Services is conditional on the successful completion of this process. From time to time, Company may ask you to provide additional information and documents to determine your eligibility to register a Account and use our Services.
You may need to agree to additional terms and conditions and/or complete additional verification.
In certain circumstances, we or our partners may require you to submit additional information about yourself, your activities, or your transactions, to provide records, and to complete other verification steps so that we may, among others, establish the source of your wealth and funds for any transactions carried out in the course of your use of the Services.
We reserve the right to refuse to open an Account in our sole discretion without informing you for whatever reason, including (but not limited) where we are required or requested to do so by any national or international Regulatory Authority, or where you fail to provide us with sufficient information and documentation, to our satisfaction, to verify your identity or your eligibility to access and use our Services.
You are aware that Account can only be used by the person whose name it is registered under. You are fully responsible for all activities that occur under your Account, including for ensuring that all persons who access and or use our Services through your Account, are aware of the terms and conditions of your Agreement with Company and comply with them. You will be bound by, and hereby authorise Company, to accept and rely on, any Instructions, orders, transactions, notices, communications and any other actions initiated, made, provided or taken by anyone who has accessed or used your Account.
You may not register and/or maintain more than one Account and we may suspend or close your Account if we know or suspect that you are accessing our Services through multiple Accounts. Your Account is personal to you.
We strive to maintain the safety of user funds entrusted to us and have implemented industry-standard protections for the Services. However, there are risks that may arise from individual user actions. You agree to keep your Account login credentials safe and secure, and not share them with anyone. You also agree that you alone are responsible for taking necessary safety precautions to protect your own Account and information. You shall be solely responsible for the safekeeping of your Account and password on your own, and you shall be responsible for all activities under your Account. We will not be responsible for any loss or consequences of authorized or unauthorised use of your account credentials. If you lose or forget your Account login credentials, you should immediately contact us on support@orizon.finance . We may require you to prove your identity and that the Account belongs to you before we take any action to restore access to your Account.
You are responsible for keeping electronic devices through which the Services are accessed safe and maintaining adequate security and control of any security details that are used to access the Services. This includes taking all reasonable steps to avoid the loss, theft or misuse of such electronic devices and ensuring that such electronic devices are password protected.
We are not liable for any damage or interruptions caused by any computer virus or other malicious code that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available anti-virus software. You should be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from us.
If you know of or suspect: (a) any unauthorised access or use of your Account, or (b) that your Account login credentials have been compromised, you should immediately contact us on support@orizon.finance . Following such notification, we will investigate the matter and may require you to take certain actions in order to restore access to your Account. You hereby agree to provide all reasonable assistance and cooperation as we may require or request to restore your Account.
You authorize us to make inquiries, either directly or through third parties, that are deemed necessary to verify your identity or to protect you and/or us against financial crimes and to take action that we reasonably deem necessary based on the results of such enquiries. When we carry out these enquiries, you acknowledge and agree that your personal information may be disclosed to third parties (such as, credit reference and fraud prevention or financial crime agencies, etc.) and that these agencies may respond to our enquiries in full. Additionally, we may require you to wait for a certain period of time after completion of a transaction before permitting you to use Services and/or before permitting you to engage in transactions beyond certain volume limits.
You must, in connection with the Account registration process, and thereafter upon our request, provide such information and documentation about you including (but not limited to) information to verify your identity, residential address, financial status and source of wealth, source of funds, activities, as we may require or request from time to time (the “Counterparty Information”).
You undertake unconditionally to provide such Counterparty Information as we and/or any third party service providers who we engage to perform customer due diligence, may require or request from time to time, whether (a) on registering a Account; (b) prior to execution of any Digital Asset Transaction; (c) in relation to any suspicious activity relating to your Account; (d) in connection with any compliance reviews that we carry out; (e) as a result of any changes to Counterparty Information that you previously provided to us; or (f) for any other reason.
As part of the Account registration process or any time thereafter, you may be redirected to a website maintained by a third-party service provider who we have engaged to perform customer due diligence and be requested to submit the Counterparty Information to our third-party service provider. Our third-party service provider may give us copies of all Counterparty Information that you have shared with it.
You hereby confirm that all Counterparty Information you provide to us and our third-party service providers will be true, complete, accurate, up-to-date and non-misleading and any supporting documentation shall be authentic and not modified in any way. You further undertake to provide us with at least five (5) Business Days’ prior written Notice of any material changes to the Counterparty Information, unless otherwise agreed and approved by us in writing. If you fail to provide any true, complete, accurate, up-to-date and non-misleading Counterparty Information, we and/or our third-party service providers shall have the right to send you a notice to demand corrections, remove relevant information directly, provide missing information etc., as the case may be, we may suspend the provision of our Services until and unless such Counterparty Information is provided. You shall be solely and fully responsible for any loss or expenses incurred during the use of the Services if you cannot be reached through the Counterparty Information provided.
We and/or our third-party service providers may make all necessary inquiries and run further checks on your identity and/or the ownership, and background of your business by contacting and consulting relevant registries, Regulatory Authorities or other resources that are available to us.
If we and/or our third party service providers have any reason to believe that any Counterparty Information that you have provided us is wrong, inaccurate, incomplete, outdated or misleading, we may require you to provide corrected, updated, accurate, complete and non-misleading information. If you fail to comply with any such request, it may delay or even prevent the registration of your Account, or if you already have a Account, we may suspend or close your Account.
We and/or our third-party service providers may disclose any and all Counterparty Information provided by you to any national or international Regulatory Authority as required by Applicable Laws.
Company makes money when you buy, sell or trade Digital Assets on our Site. By using our Services, you agree to pay all fees, and if applicable based on the Services, we do include a spread in the price to buy or sell Digital Assets through our Services (“Service Fee”). The applicable Service Fee shall be agreed by you and temporarily locked in the price for the execution of a Digital Asset Transaction while you review the transaction details prior to submitting your Digital Asset Transaction. Generally, in relation to the Service Fees:
You shall not use our Services for any illegal, malicious or improper purposes, including (without limitation): (a) activities related to human trafficking; money laundering, terrorist financing, proliferation of weapons of mass destruction; (b) manufacturing, transporting, developing, buying, selling, or otherwise facilitating any of the foregoing activities in relation to any goods or services that are illegal, or the promotion, offer or marketing of which is illegal; (c) the promotion, creation, dissemination or otherwise exploitation of any material or content that is illegal, obscene, pornographic, depicts paedophilia or other sexual content relating to children and/or minors, contains any propaganda promoting or glorifying war or violating human rights and/or dignity; (d) any activity that would violate the Intellectual Property Rights or other rights of any third party; (e) archaeological findings; (f) drugs, narcotics or hallucinogens; (g) weapons of any kind; (h) illegal gambling services; (i) Ponzi, pyramid or any other “get-rich-quick” schemes; (j) goods that are subject to any trade embargo; (k) media that is harmful to minors and violates Applicable Laws; (l) body parts or human remains; (m) the exploitation of endangered and protected animals or plants; (n) any activities that would violate or severely interfere with public interests or negatively affect the legitimate rights and interest of others, whether illegal or not; or (o) any other activity relating to illegal goods, services or transactions.
Without prejudice to the foregoing, you hereby agree that you shall not (a) use our Services to finance, engage in, or otherwise support any of the activities referred to in this clause 10; and (b) interfere with or attempt to interrupt the proper operation of the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or otherwise access or attempt to gain access to any data, files, or passwords related to us through hacking, passwords or data mining, or any other means.
Where there is an error caused by a system failure or any other reasons in a purchase or sale order confirmation, processing your purchase or sale, or otherwise, we reserve the right to correct such error and revise your purchase or sale accordingly or to cancel the purchase or sale and refund any funds received.
All purchases or sales of Digital Assets made through our Services are final. No return or refund will be supported for your purchase of Digital Assets from us or your sale of Digital Assets to us, except as otherwise provided in the T&Cs. Where we deliver to you any excess Digital Assets or Fiat Currencies for any reason whatsoever, you agree that you will repay any excess amount to us and/or we may deduct such amount from any amount of Digital Assets or Fiat Currencies which is owed to you by us, or by our partnered payment institutions or by any of Company affiliates.
You acknowledge and warrant that you will not make any fraudulent, dishonest, malicious and/or illegitimate chargeback against us
Notwithstanding the foregoing and in addition to the Chargeback Handling Fees, we reserve the right to pursue any losses suffered due to you filing a chargeback against us, including but not limited to any fees levied by the card acquirer and card schemes and any costs and expenses we have incurred.
We may, in our sole discretion and without prior written notice to you, suspend, restrict or terminate your access to and use of any or all of the Services, and/or de-activate and close your Account with immediate effect for any reason, including but not limited to where:
On closure of your Account, your Agreement with Company shall terminate and you shall no longer be entitled to access and/or use our Services. In case of any pending transactions, such transactions shall be cancelled upon Account closure event. In the event part of respective transaction was processed (i.e., if payments for Digital Assets were received or Digital Assets were deposited with us), such assets, at the discretion of Company, may be refunded to you by transferring respective amount to your bank account (in case of fiat currency is received) or to your wallet (in case Digital Asset is received), or may be handled in such way that Company considers to be the most appropriate. However, any clauses forming part of your Agreement with us that are intended to survive termination (whether expressly or by implication), shall remain in full force and effect.
We may terminate the agreement with you by providing two (2) months’ written notice, unless a shorter period is permitted by law or regulatory requirements, or mutually agreed otherwise. This is in line with applicable legal obligations, including our obligations under contractual arrangements with licensed partners. Immediate termination may still occur in accordance with other provisions of these Terms, such as in cases of breach, fraud, or legal necessity.
We will make reasonable efforts to inform you of any such termination and / or suspension and / closure in advance, or if this is not practicable, immediately afterwards and give its reasons for such actions, unless informing you would compromise security measures or is otherwise prohibited by law or regulatory requirements.
You may also request us to terminate your Account due to any reasons. In such event, we will close your Account in 7 (seven) business days upon such request received from you via e-mail at support@orizon.finance .
During the business relationship between you and Company, a Digital Asset Transaction may be immediately cancelled, suspended or terminated by us, in our sole discretion and without prior written notice to you, prior to it being executed under the following circumstances:
If we cancel, suspend or terminate any Digital Asset Transaction prior to its execution in accordance with this clause 14, we will give you notice and set out the reasons for such cancellation, suspension or termination, unless we are prevented from disclosing such information to you under Applicable Law or pursuant to an order or direction from any Regulatory Authority.
You agree that we shall have no liability or responsibility for refusing to complete and/or cancelling and/or terminating your Digital Asset Transaction, reversing a transaction, suspending, restricting, or terminating access to the Services (including freezing and locking asset in your Account), and/or terminating your Account for the reasons anywhere in the T&Cs or the Agreement.
Each of the following events is deemed as an “Event of Default”:
You agree to defend, indemnify, and hold harmless Company and our affiliates, and each of their and our employees, directors, agents and representatives (each an “Indemnified Party”) from and against any losses incurred or suffered (whether directly or indirectly) by such Indemnified Party to the extent that any such Loss arises out of or in connection with:
You hereby represent and warrant to Company:
We respect and endeavour to protect your privacy. We are the “data controller” and will be responsible for personal data collected from you. As the data controller, we will determine the means and purpose of processing your personal data and implement the organizational and physical security measures in compliance with the General Data Protection Regulations, our Privacy Policy and Cookie Policy (attached as Schedules 2 and 3 respectively). Please refer to our Privacy Policy and Cookie Policy for details in terms of how we collect, use, store and retain your personal information.
In the event that you post, provide, submit, upload or otherwise publish any information, text, data, materials, images or other content on our Site or in connection with your use of our Services (“User Content”), you represent and warrant that (a) you own or have the right to grant a right to use such User Content as set out in these T&Cs; and (b) the User Content and its use by Company as licensed in this clause 21 does not and will not violate, misappropriate or infringe the Intellectual Property Rights of any third party.
You hereby grant Company a royalty free, fully paid-up, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide licence to use, copy, modify, create derivative works of, display, perform, publish and distribute, in any form, medium or manner any User Content.
Company reserves the right to remove any User Content from its Site or the Services at any time in our sole discretion.
Our Services are provided “as is” and except for the warranties expressly set out in these T&Cs, all other warranties of any kind (whether express or implied and including, without limitation, warranties relating to satisfactory quality, fitness for purpose or merchantability) are excluded to the maximum extent permitted by Applicable Law.
Without limiting the foregoing, we make no warranty that (a) our Services will meet you requirements; (b) our Services will always be available or uninterrupted, timely, secure or otherwise error-free, (c) our Services will be free of any viruses, vulnerabilities or other harmful components; (d) any fiat currency or Digital Assets transferred to you in connection with your use of our Services is free of any Encumbrance and not the subject of a dispute or claim.
Although we will use reasonable endeavours to maintain the accuracy of any information and content provided through our Services, we do not warrant that such information and content shall be accurate, reliable, up-to-date or adequate. Company shall not be liable for any Loss or damage that you may suffer or incur (whether directly or indirectly) from your use of such information and content.
By accepting these T&Cs, you acknowledge that we are not and to any form cannot be considered as financial advisor company, a financial brokerage company or an investment company or fund. By providing the Services we do not provide financial advice in any form.
You are aware that the Account is not a bank account, payment account, electronic money account or interest-bearing account and it cannot be associated with these types of accounts and their benefits, including, but not limited to, payment of interest, protection by law, deposit and investment insurance
Company shall not be liable or responsible to you, or be in breach of these T&Cs, for any failure, delay, interruption or unavailability in the provision of Services or the performance of our obligations hereunder, if and to the extent the foregoing is caused by or results from acts beyond our reasonable control, including, without limitation: (a) acts of God; (b) flood, fire, earthquake, pandemic or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist, hacking or cyber threats, attacks or acts, or other civil unrest; (d) any Fork or vulnerability affecting the underlying software protocols governing the operation of any Digital Asset from time to time; (e) any laws, statutes, ordinances, rules, regulations, judgments, injunctions, orders and decrees; (f) action by any nation or government, any state or other political subdivision thereof, any entity exercising legislative, judicial or administrative functions of or pertaining to government, including, without limitation, any government authority, agency, department, board, commission or instrumentality, and any court, tribunal or arbitrator(s) of competent jurisdiction; or (g) other circumstances affecting the supply of goods or services.
We do not make any representation, warranty or otherwise whether the buying, selling or trading of Digital Assets that you carry out through our Services will be subject to any taxation of whatever nature by any authority anywhere in the world. You should obtain independent advice with respect to all Tax and other implications concerning Digital Assets Transactions and/or the use of our Services.
It is your sole responsibility to determine what (if any) Taxes apply to you in connection with any Digital Asset Transaction and/or the use of our Services. You are solely responsible for the assessment, collecting, reporting, payment and/or remittance of the correct Taxes to the relevant competent tax authority in respect of your Digital Asset Transactions and use of our Services. We are not obligated to, nor will we, provide any tax advice to you, determine whether Taxes apply, and we will not calculate, collect, pay or remit any Taxes to any tax authority arising from any Digital Asset Transaction, which is strictly your sole liability unless a tax authority and/or Applicable Law requires us to make any form of deduction or payment in respect of the Tax for which you are liable. In the latter case, you shall increase the amount payable to make up such deduction or payment so we receive the same amount as we would have received if no deduction or payment had been required. We may make such deduction and/or payment to a relevant competent tax authority and you shall indemnify and reimburse us for such payment/deduction and any costs relating to the same, and agree that we shall be entitled to set off such payment in accordance with this clause 25 from any amounts due to you. In the event a tax authority requires information from us in relation to you and/or a Digital Asset Transaction, you hereby agree that we may provide such requested information.
We do not make any representation or warranty regarding any requirement for you to register, obtain or maintain any kind of licence, authorisation or other consent from any Regulatory Authority anywhere in the world in connection with your use of our Services. You should obtain independent advice with respect to your regulatory standing and you shall be solely responsible for your own compliance with any regulatory rules that may apply to you.
We are not responsible and will not become involved in any disputes between users of our Services. If you have a dispute with any other users, you release us, our affiliates and our third-party service providers, as well as each of our and their respective officers, directors, agents, employees and representatives, from any and all claims, demands and damages (actual or threatened) arising out of or in any way connected with such dispute.
Where we are required pursuant to Applicable Law to become involved in any dispute between you and another user of our Services, you agree to indemnify us for all costs and expenses (including legal fees) that we may incur.
If you have any complaints about these T&Cs or our Services, please refer to our Complaint Handling Policy attached as Schedule 4 for information on how to report your complaint and our processes for handing any such complaints. The Complaints Handling Policy is incorporated into these T&Cs by reference and forms part of your Agreement with Company in relation to the use of our Services.
If you have any questions about these T&Cs, the Agreement or our Services, you may wish to consult the FAQ page on the Site or alternatively contact our helpdesk at support@orizon.finance.
We are entitled to make use of third parties as subcontractors or to provide services to us that we use in connection with the provision of our Services to you, and to change those third parties from time to time.
We may amend these T&Cs from time to time in our sole discretion due to changes to our Services, regulation and/or for any other reason. If we do, we will post the updated version of these T&Cs on the Site and you are sole responsible for checking the latest version from time to time.
Any amendments to the T&Cs shall take effect immediately after posting the updated version of these T&Cs on the Site. You continued use of our Services following the effective date of such amendments shall constitute your acceptance of the amendments. If you do not agree to any amendments to these T&Cs, you should cease using our Services and close your Account. Please check our Site for the latest version of these T&Cs each time you access our Services so that you are familiar with the version that applies at that time.
We do not make any payments or deliveries to a third party other than yourself.
This T&Cs shall be binding on and inure to the benefit of the parties and their respective successors and permitted assigns. Company may assign, transfer or otherwise deal with its rights under these T&Cs without your prior written consent. If you are not satisfied with any assignment, transfer or other dealing as contemplated by this clause, you should stop using our Services immediately. You may not assign, transfer or otherwise deal with your rights and/or obligations under these T&Cs without the prior written consent of Company, such consent to be subject to Company’s sole and absolute discretion. Any assignment, transfer of rights under this T&Cs or the creation or variation of any interest in such rights in violation of this clause 29(d) shall be null and void.
These T&Cs do not create any agency, partnership, employment or fiduciary relationship between you and Company. Save as expressly provided in these T&Cs, these T&Cs do not confer any third-party rights.
If the whole or any part of a provision of this T&Cs is void, unenforceable or illegal in a jurisdiction, it shall be deemed severed for that jurisdiction. The remainder of this T&Cs shall remain in full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this T&Cs or is contrary to public policy.
This T&Cs shall be governed by, and construed and enforced in accordance with, the laws of Republic of Lithuania, without giving effect to the principles of conflicts of law thereof. If any controversy, claim or dispute arises out of this T&Cs, you and Company shall first use best efforts to communicate with each other and negotiate in good faith to resolve such controversy, claim or dispute. Otherwise, each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Lithuania.
If you have any questions, issues, or requests regarding the Services, you may contact our customer support team at [support@orizon.finance]. Our support team is available Monday through Friday, from 9am-9pm GMT+1. Support is provided in English.
The rights, powers and remedies provided in this T&Cs are cumulative with and not exclusive of the rights, powers or remedies provided by laws.
When using our Services and the Site you are exposed to certain risks, which are explained in this Statement.
This Risk Disclosure Statement (the “Statement”) intends to give you information on the potential risks associated with the Digital Assets, which are related to the Services that we provide. The prices of Digital Assets are very volatile, and often materially more volatile than traditional financial instruments (e.g., shares, bonds etc.). The Services carry a high degree of risk and may not be suitable for every person.
Respectively, this Statement provides you with information about the risks associated with the Services, however, it cannot and does not explain and disclose all of the risks and other aspects involved in using the Services and holding, buying, selling or engaging in transactions related to Digital Assets, nor how such risks relate to your personal circumstances, financial standing and tolerance for risk. There may be additional risks that are not foreseen or identified in this section. Therefore, the list of risks prescribed here in the Statement shall not be deemed as exhaustive list:
General Market Risk: The market for Digital Assets is new and uncertain. You should not invest funds that you are not prepared to lose in their entirety. Whether the market for one or more Digital Assets will move up or down, or whether a Digital Asset will lose all or substantially all of its value, is unknown. You should be cautious about holding Digital Assets and are warned that you should pay close attention to your position and holdings, and how you may be impacted by sudden and adverse shifts in trading and other market activities. Investment in Digital Assets involves significant risks and it is possible that you may lose a substantial proportion or all of your investment. Performance of Digital Assets is subject to various factors. You should carefully consider whether you can afford to bear the risks of investing in Digital Assets.
Liquidity Risk: Markets for Digital Assets have varying degrees of liquidity. Some are quite liquid while others may be thinner. Thin markets can amplify volatility. There is never a guarantee that there will be an active market for one to sell, buy, or trade Digital Assets or products derived from or ancillary to them.
Legal Risk: The legal status of certain Digital Assets may be uncertain. This can mean that the legality of holding or trading them is not always clear. Whether and how one or more Digital Assets constitute property, or assets, or rights of any kind may also seem unclear. You are responsible for knowing and understanding how Digital Assets will be addressed, regulated, and taxed under the Applicable Law.
Enforcement actions: We may cease operations in a jurisdiction in the event that regulatory actions, or changes to law or regulation, make it illegal to operate in such jurisdiction, or commercially undesirable to obtain the necessary regulatory approval(s) to operate in such jurisdiction. This may result in you losing access to your Account and may further result in the loss of any Digital Assets stored or held on your Account.
Exchange Risk (Counterparty Risk): These risks include security breaches, risk
of contractual breach, and risk of loss. You should be wary of allowing third parties to hold your property for any reason.
High Price Volatility: The value of Digital Assets is entirely derived by market forces of supply and demand, and they are much more volatile than most of the traditional fiat currencies and commodities like silver and gold. It is common for prices to increase or decrease significantly in a single day. Although this could result in profits, this could also result in huge losses. You should carefully consider whether you can afford to bear the risks of investing in Digital Assets.
Increased Cyber-Attack and Fraud Risk: Digital Assets are often targeted by hackers and criminals who commit fraud. The nature of Digital Assets and distributed ledger technology may lead to an increased risk of cyber-attack.
Account security risk: Unauthorized access by third parties of your login credentials to gain access to your Account, including through carelessness or forgetfulness by you, as the Account holder, or the third-party obtaining control over another device or Account used by you in connection with any enhanced security measures enabled for your Account.
Irreversible Transactions and Self-Custody: Due to the decentralized nature, transfers of Digital Assets may be irreversible, and, therefore, losses due to fraudulent or accidental transactions may not be recoverable. The loss of private keys to your Digital Asset wallet created outside of regulated exchanges may result in losing access to your funds.
Risk of Software Weakness: Because the Services are based on blockchains or other distributed ledgers, any malfunction, breakdown or abandonment of any blockchain may have a material adverse effect on the Services. Moreover, advances in cryptography, or technology could present risks to the Services, by rendering ineffective the cryptographic consensus or other technological component mechanisms that underpins blockchains.
Risk of Mining Attack: Some blockchains are susceptible to mining attacks, including but not limited to double-spend attacks, majority mining power attacks, “selfish-mining” attacks, and rare condition attacks. Any successful attacks present a risk to the services, and the expected proper execution and sequencing of transactions carried out through the Services. You understand and accept that the network of miners will ultimately be in control of the delivery of Digital Assets via the blockchain, and that a majority of miners could agree at any point to make changes, updates, modifications to, or effect a deletion or destruction of the blockchain.
Risks Arising from Taxation: The tax characterization of Digital Assets is uncertain. You must seek your own tax advice in connection with acquisition, storage, transfer and use of any Digital Asset, which may result in adverse tax consequences to you, including, without limitation, withholding taxes, transfer taxes, value added taxes, income taxes and similar taxes, levies, duties or other charges and tax reporting requirements.
Unauthorized Access: You must accept the Terms of Use regarding your care, due diligence and responsibility in handling and storage of the unique log-in credentials to your Account.
Delays in Transfers: All incoming and outgoing transfer of assets are subject to screening by us in line with international regulatory standards. Certain patterns and sizes of transactions will be subject to enhanced scrutiny which could result in delays or rejection of the transfer request. Also, any issues arising from our own systems and that of third parties may also cause a delay in transfer.
Third Party Outages: As with all modern financial services firms, we deliver our Services to you using an array of third-party providers. While the performance of these providers is monitored on a constant basis, an outage at one of the firm’s partners could affect its service to you in the short-term.
System Risk: You acknowledge and understand that we may experience system interruptions or delays due to outages, power loss, telecommunications failure, disasters, cyberattacks, system malfunctions, or other events. Such interruptions or delays may affect our Services to you temporarily.
Third Party Risks: You acknowledge and understand that you may suffer losses incurred from actions or conditions regarding third parties, including those engaged or partnered by us for the provision of our own Services to you, such as liquidity providers, payment service providers, and IT service providers etc., those engaged by yourself for the use of our Services (e.g., the banking services or wallet services you use), as well as those neither engaged by you nor by us. Respectively you acknowledge that there may be additionally associated risks with the usage of a third party’s websites / platforms and their services which may be accessible via the Site, therefore it is your responsibility to carefully familiarize yourself with such before starting to use any of services, content or products of a third party.
Deposit Guarantee Scheme: You acknowledge and understand that although we are registered virtual currency exchange operator and virtual currency wallet operator in Lithuania, we or our account holders are not covered by any government backed compensation scheme or protections offered to investors or other creditors like those authorized or otherwise regulated institutions, such as regulated banks such as the Global Deposit Guarantee Scheme or the Global Investor Compensation Scheme.
Unanticipated Risks: The risks described herein are not nor are they intended to be a comprehensive or exhaustive list of risk factors. You remain responsible for taking care to understand the technology, economic and legal nature of Digital Assets and for carefully managing your exposure in accordance with that understanding and your risk appetite for innovative, volatile and speculative new technologies and Digital Assets.
Foreign Exchange Risk: We do not guarantee the availability of any exchange rate. We do not guarantee that you will be able to buy and/or sell your Digital Asset on our platform at any particular price or time.
Information Risk: Risk that third parties may obtain unauthorized access to information or assets (including your Digital Assets) stored on your behalf. There is a risk of cyber-attacks on the security, integrity or operation of the Digital Assets’ blockchain or other underlying technology. There are risks associated with utilizing an Internet-based system including, but not limited to, the failure of hardware, software, and Internet connections, the risk of malicious software introduction.
Liquidity Slippage Risk: We make proper efforts and works to monitor and maintain liquid order books. Nevertheless, market conditions might create a lack of liquidity that might create a severe devaluation of the asset or a strong slippage on price when creating a market order.
Risk of dissolution of the Company or network: It is possible that, due to any number of reasons, including, but not limited to, the negative adoption of the Services, the failure of commercial relationships, or intellectual property ownership challenges, the Services may no longer be viable to operate and we may dissolve which may result in any Digital Assets stored or held on your Account becoming irrecoverable and/or permanently lost.
Insolvency Risk. Our insolvency due to the failure or our business or otherwise, or any default by us may lead to you not being able to recover all the Digital Assets / Fiat Currency transferred.
The above list does not identify risks that may be additionally associated with the usage of a third party’s services accessible via the Site, therefore it is your responsibility to carefully familiarize yourself with such before starting to use any of services, content or products of a third party.
Please read this Statement carefully and also kindly note that the above listed risks are only indicative and not exhaustive.
Euchanges UAB (“we”, “us”, “our”, “ours”) are committed to protecting your privacy in accordance with the applicable data protection laws.
We offer services in or from within Lithuania, which is a part of the EU. Data Protection Legislation in this Privacy Policy (the “Policy”) means the EU’s General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and No. XIII-1426 of 30 June 2018 amending Law No. I-1374 (only available in Lithuania) (“Personal Data Protection Law”, or “PDRL”), and guidance and recommendations by EU Personal Data Protection Board and State Data Protection Inspectorate (“SDPI”).
This Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information through our websites, pages, features, mobile applications, API, and other online products and services that link to this Policy (collectively, the “Platform” or when you otherwise interact with us. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected.
Euchanges UAB as Data Controller.
For the purposes of applicable data protection laws, Euchanges UAB acts as the data controller for the processing of personal data in relation to:
Please note that for certain regulated payment services accessible via our platform (such as virtual IBANs or card services), your personal data may be processed by our licensed financial partner, Intergiro. Intergiro acts as an independent data controller for such processing activities. For further information, please refer to Intergiro’s own privacy policy
By opening an account with us and using our Platform and services, you acknowledge that you are aware about the terms of this Policy.
We collect and process various categories of personal data at the start of and for the duration of our relationship with you. Some categories of personal data are kept beyond the termination of our relationship where so required and there is a legitimate purpose for doing so. We limit the collection and processing of information to what is necessary to achieve one or more of the lawful bases identified in this Policy.
When you register an account and/or use our Platform with us, we may ask you for the information we need to verify your identity and support such services provided on the Platform in order to facilitate the provision of buying, selling and trading digital assets. This can include a broad range of information such as:
We collect your personal data in the following manner:
To process personal data, we need a valid lawful basis under the Data Protection Legislation which will justify the processing. The purposes for which your personal data is collected and processed include the following:
This lawful basis applies to most of our processing activities in relation to personal data belonging to our customers/clients. It applies both during the pre-contractual stages of our relationship (when you are signing up) as well as once the contractual agreement(s) are in place.
We are subject to other legal obligations other than the Data Protection Legislation, which may require us to process personal data. For example, we are required to retain information in accordance with record-keeping requirements under applicable legislation. Further we may need to carry out certain investigations, customer due diligence, and reporting for the purposes of anti-money laundering (including counterterrorist and proliferation financing) legal and/or regulatory requirements.
We may also process your personal data where it is in our legitimate interests (or the interests of a third party) to do so, provided that those interests override your interests or fundamental rights or freedoms. There may be cases where your interests and fundamental rights could override our legitimate interests. This may happen in cases where personal data are processed in circumstances where you do not reasonably expect further processing. We will always need to (i) identify a legitimate interest (ii) show that processing is necessary to achieve it, and (iii) balance it against your interests, rights and freedoms. Some non-exhaustive examples of situations where we may seek to pursue legitimate interests are:
We rarely rely on your consent to process your personal data, as usually another lawful basis will be more suitable. Where we do seek to rely on your consent, we will always ensure that this consent is fairly obtained by clearly informing you about why your consent is needed. We will usually require that you provide your consent through a clear, affirmative action such as ticking a box, toggling/swiping a button or switch on our website or on a mobile application, signing your name or other suitable method that can clearly evidence your consent. Non- exhaustive examples of when we may need your consent are:
We may use the personal information that you provide, or which is collected by us in accordance with this Policy and relevant laws, to:
If you do not provide us with some or all of the information that we ask for, we may not be able to verify your identity and as such you may not be able to open a trading account with Company and use our Platform.
You can provide and update your information at any time by visiting the “Account” page in our Platform. We recommend that you update your profile in your account regularly, to ensure that the functions offered to you are appropriate for your current circumstances. You may have to update such information upon our request, if we consider the information provided as untrue, incorrect, incomplete and/or inconsistent with other information provided by you at any time. You acknowledge that we may rely upon such information and that you are responsible for any damages or losses which may result from any inaccuracies, including without limitation, the inappropriateness of our services to you.
We will not share the personal information we hold about you except in the following circumstances:
We strive to ensure the security of your personal information and information that we collect related to you or your activities on our Platform. We protect your personal information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. As set out in Company’s terms of use, you must not share your password with anyone else.
Where it is necessary for us to share your personal information with a third party, we will ensure that third parties only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions.
We have also put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
To ensure that the security of your personal information we have put in place appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects Data Protection Legislation for example by stipulating this as part of our contract with our third-party suppliers.
If you would like further information about the safeguards in place for transfers of personal information to other third parties, under the applicable data protection laws, please contact us using the details set out in section 15 of this Policy.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We will not retain your personal data in a form which permits the identification of the data subject for longer than needed for the legitimate purpose or purposes for which we originally collected it, including for the purpose of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we will anonymize your personal information so that it can no longer be associated with you, in which case we will use such information without further notice to you.
We are obligated to retain personal data about you and your transactions for such time until the retention of your personal data is no longer necessary for any business or legal purpose, i. e. in order to comply with anti-money laundering and countering the financing of terrorism and other obligations applicable to us.
Once collected, we may retain your data related to financial transactions for up to 8 years following the date of your last transaction or the date you close your account (whichever is the later). This time limit may be additionally extended if a reasonable ground exists.
The personal data storage period is set based on the below principles:
Usually, we keep data during the course of the provision of services, during the validity of the contract and 10 years after the expiration of the contract or legal relationships, while executing the requirements set forth in legal acts related to document archiving and in order to declare, execute or defend the legal claims.
If the transaction has not been concluded, we will store personal data for 3 years from the date of its receipt. If a transaction is refused due to the implementation of money laundering and terrorist financing prevention measures, personal data shall be stored for 8 years from the moment of refusal.
According to the requirements of legal acts regulating the prevention of money laundering and terrorist financing, we will process personal data for 8 years from the date of receipt. This time limit may be additionally extended if a reasonable ground exists.
If you revoke your consent for data processing or the data processing term expires (when the data is processed on the basis of your consent), only the data confirming the fact of your consent is retained for 5 years from the end of the consent period or the cancellation of consent in order to declare, execute or defend the legal claims.
At the end of the retention period, we will securely delete or destroy data retained, and require our sub-processors or third-party suppliers to do likewise.
Under the Data Protection Legislation, you have certain rights and protections regarding the processing of your personal information. For example, in certain circumstances you have the right to:
Individuals also have the right to complain about the use of their personal information to the supervisory authority which is the SDPI. You may contact the SDPI on the below details:
Address: State Data Protection Inspectorate, L. Sapiegos str. 17 (Left-hand entrance), LT- 10312 Vilnius
Email: ada@ada.It
Phone: (+370) 5 212 7532
Fax: (+370) 261 9494
Website: https://vdai.lrv.lt/
If you have a concern about our processing of personal data that we are not able to resolve through our internal resolution process, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection- authorities/index_en.htm.
You have a right not to be subject to a decision based solely on automated processing (i.e., by computers and without human intervention), including profiling, which produces legal effects concerning you or similarly significantly affects you.
However, this right does not apply when the decision:
Although certain third parties may use automated decision-making tools or software, we do not use automatic decision-making or profiling when processing personal data. If this changes, we will confirm this with you and provide meaningful information about the logic involved, as well as the significance and the envisaged consequences for you.
We use technology to collect anonymous information about the use of our platform. For example, when you browse our Platform, our service providers log your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
The Cookie Policy addresses the processing of your personal data using Cookies. You can find out more about our use of Cookies in our Cookie Policy.
The accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data is known as a “data breach”. Data Protection Legislation imposes certain requirements on controllers to identify, assess and report data breaches in a timely manner.
Where we have to provide a notification to the SDPI, this shall be done without undue delay and, where feasible, not later than 72 hours after we became aware of a data breach. Where the notification to the SDPI is not made within 72 hours, it will be accompanied by reasons for the delay.
We undertake to inform you, when required, if your personal data is compromised and there is a high risk to your rights and freedoms as a result.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please submit a support request from Company’s website, email us at support@orizon.finance . Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 30 days of you making the complaint.
Employees and / or authorized persons must comply with the principle of confidentiality and keep confidential any information relating to the Personal Data with which they have become aware in the course of their duties, unless such information is public in accordance with
applicable laws or regulations Employees and / or authorized persons must also comply with the principle of confidentiality at the end of the labor relations and / or contract under which the person has acted. The obligation of confidentiality shall also apply after the Employee and
/ or the authorized person change the position in the Company. The principle of confidentiality also implies that persons who process Personal Data are prohibited from disclosing them without the Company's written permission.
The Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any personal information held will be governed by our most current Policy.
Your right to information is limited in certain cases. The requirements to give information do not apply insofar as:
This Cookie policy (“Cookies Policy”) explains how Euchanges UAB ("we", "us" and "our") use Cookies (“Cookies”) and similar technologies when you access our websites, pages, or features (collectively, “Site”), use our product, and/or interact with our online advertisements or marketing emails (collectively the "Services"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases, we may use Cookies and similar technologies to collect personal information, or information that becomes personal information if we combine it with other information. In such cases our Privacy Policy will apply in addition to this Cookie Policy.
If you have any questions about our use of Cookies or other technologies, please email us at support@orizon.finance .
Cookies are small files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites or mobile apps. When you return to these websites or mobile apps, or visit other websites that use the same Cookies, the websites or mobile apps recognize these Cookies and your browsing device. A cookie cannot read data off your hard drive or read cookie files created by other websites.
Cookies set by the website or mobile app operator are called "first party Cookies". Cookies set by parties other than the website or mobile app operator are called "third party Cookies". The parties that set third party Cookies can recognize your computer or mobile device both when you visit our website or mobile app or when you visit certain other websites and/or mobile apps.
We treat information collected by Cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by applicable laws, we also treat these identifiers as personal information. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
More information on Cookies and their use and regulations can be found at www.aboutCookies.org, www.allaboutCookies.org, https://gdpr.eu/Cookies/ or https://edps.europa.eu/data-protection/our-work/subjects/eprivacy-directive_en (known as the “cookie law”).
The use of Cookies and similar technology is subject to data protections laws. Lithuania is a part of the EU. Data Protection Legislation in this Cookie Policy has the same meaning given in our Privacy Policy, namely refers to the EU’s General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and No. XIII-1426 of 30 June 2018 amending Law No. I-1374 (only available in Lithuania) (“Personal Data Protection Law”, or “PDPL”), and guidance and recommendations by EU Personal Data Protection Board and State Data Protection Inspectorate (“SDPI”)
Cookies are an important tool that can give our business a great deal of insight into their users’ online activity, and therefore subject to Data Protection Legislation.
When you access our Services, we or companies we work with may place Cookies on your computer or other devices. These technologies help us better understand user behaviour and inform us about which parts of our websites or mobile apps people have visited.
We use first party and third-party Cookies to recognize you as a customer, customise our Services, content, and advertising, to measure promotional effectiveness, and to collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.
Cookies from third-party service providers who may use information about your visits to other websites to target advertisements for products and services available from us may be placed in our website or mobile app. We do not control the types of information collected and stored by these third-party Cookies. You should check the third-party’s website for more information on how they use Cookies.
The following are some examples of non-personal information that we may collect and how we may use it:
We use the following types of Cookies:
Strictly Necessary Cookies
These Cookies are essential because they enable you to move around our Services and use certain features on our Services. For example, strictly necessary Cookies allow you to access secure areas. Without these Cookies, some of the Services cannot be provided.
Performance/Analytics Cookies
These Cookies collect information about how you use a website or mobile app. For example, a performance/analytics cookie will collect information about which pages you go to most often, how much time you spend on that page, or if you get error messages from certain pages.
These Cookies do not gather information that identifies you. The information these Cookies collect is anonymous and is only used to improve how our Services work.
Functionality Cookies
These Cookies allow us to remember the choices you make and to tailor our Services so we can provide relevant content to you. For example, a functionality cookie can remember your preferences (e.g., country or language selection), or your username.
Session Cookies
We use session Cookies when you access our website, mobile app or content. Session Cookies expire and no longer have any effect when you log out of your account or close your browser or app. These Cookies can contain significant amounts of information about your online activity, preferences, and location.
The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session Cookies will only stay on your device until you stop browsing. Persistent Cookies stay on your browsing device until they expire or are deleted (i.e. until you erase them or your browser does, depending on the cookie’s expiration date.
In addition to Cookies, we may use other similar technologies, like web beacons to track users of our Services. Web beacons, or "clear gifs," are tiny graphics with a unique identifier, similar in function to Cookies. They are used to track the online movements of web users.
In contrast to Cookies which are stored on a user's computer hard drive or device, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We and our third-party service provider employ web beacons for the reasons stated above (under "Cookies"), and primarily to help us better manage content on our Services by informing us which content is effective.
You have the right to decide whether to accept Cookies. You can exercise your preferences in relation to Cookies served on our Sites by taking the steps outlined below.
Our Cookies (or, "First-Party Cookies")
You can use the browser or mobile device with which you are viewing this website or app to enable, disable or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" settings) or mobile device. Please note, if you set your browser or app to disable Cookies, you may not be able to access secure areas of the Sites. Also, if you disable Cookies other parts of the Services may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutCookies.org.
Mobile Advertising
You can opt out of having your mobile advertising identifiers used for certain types of advertising by accessing the settings in mobile device and following the instructions. If you opt-out, we will remove all data about you and will not collect any further data. The random ID previously assigned to you will be removed. Thus, if at a later stage, you decide to opt-in, we will be unable to continue and track you using the prior ID and you will for all practical purposes be a new user.
Third-Party Cookies
Advertising networks and similar entities that use targeting/advertising cookies are activated on our website or mobile app after you have expressly consented to application of such cookies using our pop-up window. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.
Do Not Track
Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit "Do Not Track" or "DNT" signals. Since uniform standards for "DNT" signals have not been adopted, our Sites do not currently process or respond to "DNT" signals.
We may update this Cookie Policy from time to time to reflect, for example, changes to the Cookies we use or for other operational, legal or regulatory reasons. If we do, you will be notified when you first visit our website or mobile app after the change. You can also revisit this page if you wish to keep yourself informed.
Euchanges UAB (or “we”, “us”, “our”) is a registered virtual currency exchange operator and virtual currency wallet operator in Lithuania. We aim to revolutionize digital financial services in the EEA by providing a secure, user-friendly platform that bridges the gap between traditional finance and cryptocurrency. Our mission is to empower high-net-worth individuals (HNWIs) with innovative tools to buy, sell, send, receive, and invest in digital assets with unparalleled convenience and transparency (“Services”). We give top priority to your experience, and we are committed to paying due regard to the interests and needs of each and all of you, including fair, clear and not misleading communication.
As part of these arrangements, we employed complaints handling procedures to ensure that any complaints are resolved as quickly as possible and, where necessary, trigger an internal review into the quality of service being provided and whether or not it can be improved.
Below you will find a procedure, that indicates main principles and guidance to be followed in the event you are not satisfied with our Services and would like to file a complaint to us.
INITATION OF COMPLAINT
We consider a complaint as an expression of dissatisfaction of our Services, irrespective of whether it is justified or not, related to our products or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.
An eligible complaint may be made by any person who is directly affected by the way we have provided our Services and who can make a complaint in respect thereof. Therefore, you may file the complaint respectively to us, if you are:
Our employees are always conscious that, although an ineligible complaint may be made, the issue raised may still have an impact on the quality of our Services, therefore on such a complaint and, our respective employees will still seek to review and to respond to all of such complaints on a case-by-case basis.
If such situation would occur under which you find yourself dissatisfied with our Services, at all times you are able to express your complaints via the following mean:
To help us investigate and resolve complaints effectively, competently, diligently and impartially, you will be instructed to provide the following information:
Your complaint filed will be communicated to our respective department immediately, or as soon as practicable, on receipt of the complaint.
Upon receipt of any complaint, our respective department will be responsible for acknowledging complaints in the first instance within 24 hours. You will receive an acknowledgment of the complaint received. Such acknowledgment will include information about estimated timeframes for our response to your complaint.
We will carefully evaluate the complaint and other related departments, if any, to ensure a high- quality response within an appropriate time, which will include the consideration of the complaint and whether this can be resolved immediately or whether an investigation is required.
When reviewing your complaint, we will pay due regard to the interests of yours and treat you fairly, assessing the following matters:
If the investigation result shows that the root cause of the complaint is because of our system or operational flaws, this should be identified and acknowledged and, where appropriate, a restitution may be offered to you.
If the investigation concludes that the subject matter of the complaint was not caused by any negligence, willful misconduct or default of ours or it was caused by inevitable and unpredictable factors, we will explain this to you by providing you with the relevant information or facts on which the investigation conclusion has based.
After assessing the complaint and / or conducting an investigation against the complaint, we will issue a final response with its findings and the proposed solutions (if any) to you via communication channel, which shall be deemed by us as the most efficient under specific complaint circumstances. For instance, the response to you may be provided via email and / or other communication channel as chosen by us (i.e., via customer service portal on web, via live chat on web, via mobile apps. Notably, you will always be answered in writing. The response shall be provided to you within 45 days starting from the date of receiving the complaint. In
exceptional cases, where the complaint cannot be examined within the period specified in this paragraph, we will notify you thereof and indicate the circumstances of the delay in submitting the complaint, as well as the term by which the complaint will be examined and provided to you.
In case when the resolution provided and your complaint is rejected or partially satisfied, we oblige to state the reasons for the refusal to satisfy the complaint, indicate other means of protection of the interests of your, if possible, including but not limited to possible means of dispute settlement and courts.
In the event you are not satisfied with the response provided by us, additional investigations and / or remedies may occur. Additional investigations and questions related to it may be referred to the board or other responsible body of the company for further decision.
If you are still not satisfied with our response, you may be entitled to report their complaint to the local governmental authority, which acts as a supervisory authority of ours, i.e., the Financial Crime Investigation Service. However, you should be aware that depending on the background of the complaint, different governmental authorities may be responsible for handling such complaints (i.e., the State Consumer Rights Protection Authority).
We will consider a complaint closed when:
We will close the complaint and ensure to keep copies of relevant electronic correspondence in our record keeping system, the material related to the complaint and its examination, the document indicating the specific result of the examination of the complaint and the answer provided to you. Such records shall be kept within our date base for at least 5 (five) years from the date of submission of the final answer to you.
Any specific findings from complaints which can be directly addressed and used to increase your satisfaction will be considered. Root cause analysis, correction and enhancement will be put into system products and / or operational procedures to prevent future errors and increase your satisfaction.
We keep and maintain a complaint log for each complaint received. The information kept on record includes:
In case any questions arise, you can always contact our support team via email support@orizon.finance or via live chat on our web (weblink) or mobile app.